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Case studies Governance Lessons Watch it work The journey How it's built Live health Contact

Questions we answer

Can we trust AI to act on its own?Governance and guardrailsWho allowed the AI to do that?Identity travels with every requestCan someone talk the AI into something risky?Risk-graded autonomyCan we see who did what, and why?One thread from request to resultWhere are the keys kept?One vault, no shared secretsWhy did the AI bill jump, and who spent it?One counted doorwayIs every task getting the right model?Right model, right taskWhat if our AI vendor goes down or raises its price?No single point of supplyAre we paying for tools that do the same job?One tool per jobDoes the AI forget everything between conversations?Governed shared memoryIs this producing real work, or just answers?The digital factoryWhich work should run itself?Managed, not scriptedCan we get more from the Copilot licences we already pay for?Copilot proposes, the platform verifiesWill people actually use it?Meet people where they workHow much time do people lose sorting inbound information?Intake to insight, untouchedCan the same platform run a real business?One governed foundation for every productWhat happens when it breaks at night?Detect, fix, escalateWhere is the list of what is open, and who owns it?One list, closed with evidenceCould we recover if we lost everything?Proven by restoringCan you prove it to an auditor?Challenge before acceptanceDoes it get better over time, or just older?Every lesson becomes a ruleWill this still work after the next upgrade?Clean Core for AIDo our documents match what is actually running?Documentation as a by-productCan we trust AI to act on its own?Governance and guardrailsWho allowed the AI to do that?Identity travels with every requestCan someone talk the AI into something risky?Risk-graded autonomyCan we see who did what, and why?One thread from request to resultWhere are the keys kept?One vault, no shared secretsWhy did the AI bill jump, and who spent it?One counted doorwayIs every task getting the right model?Right model, right taskWhat if our AI vendor goes down or raises its price?No single point of supplyAre we paying for tools that do the same job?One tool per jobDoes the AI forget everything between conversations?Governed shared memoryIs this producing real work, or just answers?The digital factoryWhich work should run itself?Managed, not scriptedCan we get more from the Copilot licences we already pay for?Copilot proposes, the platform verifiesWill people actually use it?Meet people where they workHow much time do people lose sorting inbound information?Intake to insight, untouchedCan the same platform run a real business?One governed foundation for every productWhat happens when it breaks at night?Detect, fix, escalateWhere is the list of what is open, and who owns it?One list, closed with evidenceCould we recover if we lost everything?Proven by restoringCan you prove it to an auditor?Challenge before acceptanceDoes it get better over time, or just older?Every lesson becomes a ruleWill this still work after the next upgrade?Clean Core for AIDo our documents match what is actually running?Documentation as a by-product

Portfolio / Work That Gets Done

The business question · The digital factory

“Is this producing real work, or just answers?”

The concept

The digital factory

A brain plans, an executor acts and a Microsoft 365 specialist delivers, and each part can be replaced.

How it works: Work is split into roles that meet at written contracts: one part plans, one carries the work out, and one delivers in Microsoft 365.
Why it matters: The AI produces finished work, and any part can be replaced as the market moves without starting over.
The result: Requests typed in Teams come back as finished work in the same chat, and the parts underneath can change without retraining anyone.

See it workingThe digital factoryAnimation

Work is split into roles that meet at written contracts: one part plans, one carries the work out, and one delivers in Microsoft 365. Animated from the platform's real setup.

The business problem

Plenty of AI activity, very little finished work.

Many AI pilots are one clever chatbot that never changes how work actually gets done. The platform began as a large fleet of agents with no single point of control. It produced activity, not reliable outcomes.

▶ Watch the answer: What if your AI vendor changes the rules?

Why this concept

A brain that plans, an executor that acts and a Microsoft 365 specialist, meeting at written contracts

Separating thinking from doing keeps each part replaceable: if the brain changes, the executor still does the work unchanged.

Also considered

Keep a flat fleet of agents
One all-purpose agent that does everything

How it works

The digital factory

Request

Typed in Teams

Brain

Plans and decides

Executor

Carries the work out

Microsoft 365 agent

Writes documents, sites and mail

Finished work

Back in the same chat

What we put in place

Made Hermes the brain: it plans, remembers, governs and delegates.
Made OpenClaw the executor that carries out work through approved tools.
Added a dedicated Microsoft 365 agent as a peer specialist for documents, sites, mail and Teams.
Connected them with written agent-to-agent contracts on an open standard.

The result

Before

Plenty of AI activity, very little finished work.

After

Requests typed in Teams come back as finished work in the same chat, and the parts underneath can change without retraining anyone.

I design operating models that outlast any single vendor.

In your organization

An AI architecture you can evolve without starting over.

Related case studies

Managed automation

“Which work should run itself?”

The conceptManaged, not scripted

Read the case study

Copilot as a plain-language engine for Microsoft 365

“Can we get more from the Copilot licences we already pay for?”

The conceptCopilot proposes, the platform verifies

Read the case study

Next case study

Managed, not scripted

Lessons learned

Contact

Looking for someone to lead AI from pilot to production?

I would be glad to walk you through any part of this live and talk about the role you have in mind.

Email me LinkedIn One-page brief

j.walters@erpaiintegration.com

Go deeper: Lessons · The journey · How it’s built · Live health